|
Customer
Presentations this Week:
Add your name to this list today! Call
678-341-2750. |
|
 |
 |
| |
eNabling Your
Business February
2, 2009
Why You Should
Consider New Hardware Purchases During a
Recession
During a recession, the purchase
of new hardware is often the first thing to be put on
hold. PCs get used longer, network hardware upgrades get
postponed, and the old phone system on its last leg continues to
limp along. I am cheaper than most people, and I tend to take
the same approach, even during good times. That being said,
there are reasons to consider hardware upgrades even during down
economic times, and failing to do so can cost you more money in the
long run. Based on a recent TechRepublic article by Erik
Eckel, here are 8 reasons to consider new hardware:
1) Equipment still wears out
- Old equipment does fail at a faster rate than newer equipment, and
failures such as a dead hard drive can really set back your
operation. As an example, a new desktop PC costs approximately
$500. Recovering data from a failed hard drive can cost well
more than $2,000 in direct costs alone.
2) Productivity is critical - If the new
hardware budget is the first thing to get cut during a recession,
the second thing to go is usually people. The productivity of
the remaining staff becomes even more important than normal.
It is hard for an employee to be efficient with an old PC or an
unreliable network. Spending $500 on a new PC can easily pay
for itself in a couple of weeks via increased productivity.
3) Downtime is expensive - There are few
employees today that are not dependant on technology to do their
jobs. What happens when their supporting technology
fails? They become unproductive. The direct cost of this
unproductivity is high. The indirect cost in terms of its
impact on servicing your customers can be even higher.
Integrity
is its Own
Reward
Last week, we were approached by a customer who was ready to
place an order for eDrawer. They indicated that they had an
old, single-user version, but wanted to buy the full version while
it was on sale. We were happy for their interest, but we
wanted to make sure it was what they needed, so we contacted the
manufacturer on their behalf. We were told that
they already owned an unlimited network version of the
software, and all they needed to do was to pay $500 to get their
maintenance updated.
True, we lost a large sale, but our corporate values put the
customer's needs ahead of ours. We offer you the same level of
service.
Security
Warning - Heartland Payment Systems
We received
notification last week that Heartland Payment Systems, a national
credit card processor for over 250,000 restaurants and retailers,
had a major security breach. In what may turn out to be the
largest theft of secure data in history, thieves may have obtained
several months of credit card transactions, complete with card
numbers and consumer information.
Experts advise that you check your credit card statements
carefully for the next few months, and investigate any transaction
that you do not recognize.
Because of our affiliations with InfraGard and other such
organizations, we can keep you advised of such security threats as
soon as they are confirmed. Sign up today for our free
notification service.
Another Phone Carrier Story
Although we manage carrier relationships for many of our
customers, we ourselves are not immune from problems. Two
weeks ago, we ordered Internet service for a new location from a
major Southeastern telecommunications company, hereafter referred to
as BB&U (to protect the guilty).
The day before the scheduled installation, we received a
cryptic message that the install had been cancelled, with no reason
given. When we called the carrier's customer service number,
confusion reigned. After 30 minutes of research, they
concluded that the call was in error, and the installation was not
cancelled.
The day of the installation, when their carrier had not showed
up by a reasonable time, we called back, only to be told again that
it was cancelled. After numerous transfers to other
departments, much confusion, and frustration due to the fact that
BB&U's systems are not integrated, we were once again told that
the installation was not cancelled.
Fortunately, the installer did finally arrive, in spite of the
confusion. Since he left before the service worked, he
forced us to complete the installation ourselves.
The moral to this story is that nobody is immune from such
vendor issues. Let the experts at eNable manage your vendor
relationships, so that you don't have to deal with these
issues.
| |