eNable Business Solutions
 

Integrity is its Own Reward
 

eNable Business Solutions 2450 Atlanta Highway
Suite 904
Cumming, GA 30040
678-341-2750
866-248-2913
 
 
 
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eNabling Your Business
February 2, 2009

Why You Should Consider New Hardware Purchases During a Recession 

During a recession, the purchase of new hardware is often the first thing to be put on hold.  PCs get used longer, network hardware upgrades get postponed, and the old phone system on its last leg continues to limp along.  I am cheaper than most people, and I tend to take the same approach, even during good times.  That being said, there are reasons to consider hardware upgrades even during down economic times, and failing to do so can cost you more money in the long run.  Based on a recent TechRepublic article by Erik Eckel, here are 8 reasons to consider new hardware:
 
1) Equipment still wears out - Old equipment does fail at a faster rate than newer equipment, and failures such as a dead hard drive can really set back your operation.  As an example, a new desktop PC costs approximately $500.  Recovering data from a failed hard drive can cost well more than $2,000 in direct costs alone.
 
2) Productivity is critical - If the new hardware budget is the first thing to get cut during a recession, the second thing to go is usually people.  The productivity of the remaining staff becomes even more important than normal.  It is hard for an employee to be efficient with an old PC or an unreliable network.  Spending $500 on a new PC can easily pay for itself in a couple of weeks via increased productivity.
 
3) Downtime is expensive - There are few employees today that are not dependant on technology to do their jobs.  What happens when their supporting technology fails?  They become unproductive.  The direct cost of this unproductivity is high.  The indirect cost in terms of its impact on servicing your customers can be even higher.
 

Integrity is its Own Reward
Last week, we were approached by a customer who was ready to place an order for eDrawer.  They indicated that they had an old, single-user version, but wanted to buy the full version while it was on sale.  We were happy for their interest, but we wanted to make sure it was what they needed, so we contacted the manufacturer on their behalf.  We were told that they already owned an unlimited network version of the software, and all they needed to do was to pay $500 to get their maintenance updated.
 
True, we lost a large sale, but our corporate values put the customer's needs ahead of ours.  We offer you the same level of service.
 

Security Warning - Heartland Payment Systems
We received notification last week that Heartland Payment Systems, a national credit card processor for over 250,000 restaurants and retailers, had a major security breach.  In what may turn out to be the largest theft of secure data in history, thieves may have obtained several months of credit card transactions, complete with card numbers and consumer information.
 
Experts advise that you check your credit card statements carefully for the next few months, and investigate any transaction that you do not recognize.
 
Because of our affiliations with InfraGard and other such organizations, we can keep you advised of such security threats as soon as they are confirmed.  Sign up today for our free notification service.
 

Another Phone Carrier Story
Although we manage carrier relationships for many of our customers, we ourselves are not immune from problems.  Two weeks ago, we ordered Internet service for a new location from a major Southeastern telecommunications company, hereafter referred to as BB&U (to protect the guilty).
 
The day before the scheduled installation, we received a cryptic message that the install had been cancelled, with no reason given.  When we called the carrier's customer service number, confusion reigned.  After 30 minutes of research, they concluded that the call was in error, and the installation was not cancelled. 
 
The day of the installation, when their carrier had not showed up by a reasonable time, we called back, only to be told again that it was cancelled.  After numerous transfers to other departments, much confusion, and frustration due to the fact that BB&U's systems are not integrated, we were once again told that the installation was not cancelled.
 
Fortunately, the installer did finally arrive, in spite of the confusion.  Since he left before the service worked, he forced us to complete the installation ourselves.
 
The moral to this story is that nobody is immune from such vendor issues.  Let the experts at eNable manage your vendor relationships, so that you don't have to deal with these issues.